Claims must be made directly by filling out a warranty form available on the Kanex website. All purchased products must be returned within the Limited Warranty Period and include a Kanex-issued RMA (Return Materials Authorization) number which will be sent via email with easy-to-follow instructions on returning procedures.
Please clearly write or mark your RMA number on the outside of your package. To obtain an RMA number, an RMA form must be submitted directly to the Kanex customer service department during the Limited Warranty Period and must state why the product is defective. You must include a copy of the sales receipt for the returned product. Incomplete returns will not be accepted
The product and information will be evaluated once it is received in order to determine whether the returned product conforms to this limited warranty. If Kanex determines the returned product is not defective as stated or is not eligible for warranty service, Kanex will return the product back to you. If Kanex determines the product has a warranted defect, Kanex will, at its option, remedy the defect as stated in this limited warranty. Kanex is not liable for products that are damaged or lost in transit to Kanex. We recommend that you ship your returned products to Kanex via a trackable shipment method.